F.A.Q.

1. Which are the system requirements to install the app?

The app can be installed on phones running a 64-bit processor and Android 9.0 (Pie) (or later) or iOS 12 (or later).

2. How can I change the language of the app?

The language of the app is selected automatically, according to the phone language. Currently, the app is available in Romanian and English.

3. Why do I get the message "Could not get routes"?

Usually, this error occurs when the phone has no Internet connection, through Wi-Fi or mobile data, or when the airplane mode is on.

4. Where can I find alerts for traffic events?

The alerts are saved in the "Notifications" section and if the phone is set to receive notifications from Info Transport București app, you will find out in due time whether certain lines are affected, even when the app is not open.

5. What does the arrival time of the vehicles at the station followed by asterisk ("*") mean?

In these situations, the time displayed in the app is an estimated one (picked up from the timetable).

6. How can I see on the map the vehicles’ location in real time?

Access the "Lines" section, select the desired line and direction, then the vehicles can be seen on the map in real time.

7. Where can I see ticket points of the transport administration?

Ticket points of the transport administration can be found on the map. By selecting such a point you can see its operating schedule.

8. How can I add a card in the mobile app/on the web portal on the account that I’ve logged in with?

By accessing the "Cards" section, clicking on the "Add card" button and following the indicated steps.

9. Can an account manage multiple transport cards?

A user can manage several transport cards on a single account and can perform actions of recharging the respective cards, whether it is the recharge of the electronic wallet, the purchase of new subscriptions or the extension of the existing ones.

10. Can a transport card be managed from multiple accounts?

A transport card can be managed by several accounts. For example, a minor's transport card can be managed from both the account of the minor's mother and the one of the father.

11. How can I purchase a ticket through the application?

Access the "Cards" section, select a transport title and the desired payment method (bank card, payment order).

12. Will I be able to see in the app the transactions made?

After performing various purchase/validation/control actions, you will have the possibility of viewing a detailed history of transactions by accessing the "Cards" section, in the "History" area.

13. What happens if I benefit from a public transport subsidy?

If you benefit from a subsidy in accordance with the legislation in force, you will be able to request the approval of a subsidized profile directly from the app by sending supporting documents. Following the approval of such a profile from the application or from the ticket point, you will be able to purchase/request, directly from the app, travel tickets with discount or free of charge.

14. Can I subscribe to notifications?

When purchasing a travel ticket, when it is approaching its expiration date or when other actions are performed on the card, you can choose to receive push notifications or e-mails. Notifications can be set from the "Profile" menu, "Notifications settings" section. This is also where you can unsubscribe.

15. Can legal entities use the platform?

Legal entities that have a collaboration with the transport administration will be able to manage their card portfolio directly from the web portal or the mobile app.

16. Can I delete my account from the travel portal (from the web interface or from the mobile app)?

Yes, the account in the travel portal can be deleted from the "Profile" menu, "Your account" section. This process is as follows: a) the account deletion is requested, b) the deletion is confirmed by e-mail within the indicated time period. After the account is deleted, in order to use the travel portal again, you must register again (the same e-mail address of the account that was deleted may be used), but you must add again your favorite points, cards and set the notifications.

17. Do I have to validate the subscription for each trip with the public means of transport?

Yes, subscriptions purchased online, through the travel platform, are subject to the same rules as subscriptions purchased at the counter. The validation of the subscriptions is mandatory for each ascent in the means of transport.